Comment Chp 11

i think for every company to survive they have to adapt and change their ways to suit the needs of the people who are primarily the customers.because if they dont do this they will get to loose business. change is a vital thing in life. and a change for the better is a sign of progress. things can never be done right at the first time.through surveys and feedback from customers i think many companies have been able to improve in the way they maintain and sustain their clients and customers
KPN